Training Coordinator

Written By Courtney Robinson

SUMMARY OF POSITION:

The DRC Training Coordinator will be responsible for promoting education and consistency amongst barista staff and assisting in DRC educational platforms, leading the on-boarding and initial training for new baristas. They will also be responsible for coordinating and executing regularly scheduled training opportunities and work alongside the QC team to further develop profiles and communication consistency amongst the staff. The focus of this role is to create and facilitate training for all DRC barista staff. Promoting the skills and tools needed for day-to-day success on the job. They are responsible for coordinating opportunities to ensure the standard of DRC beverage preparation and product knowledge is executed. The DRC Training Coordinator will also act as an ambassador for public facing events in which customer education is a focus. The DRC Training Coordinate will spilt time between coordinating training needs and fulfilling public facing duties either on bar in one of our cafes or participating in customer facing education events.

DUTIES & RESPONSIBILITIES:

DRC Internal Education (75%)

  • Coordinate various platforms of training initiatives and follow up for barista staff

  • Assist in executing new hire orientation

  • Coffee basics and theory

  • Menu training

  • Barista job skills

  • Monitor employee success and facilitate regular check-ins, providing follow up training when

    necessary

  • Plan and conduct routine training opportunities

  • Coordinate monthly LevelUp classes; existing curriculum

  • Develop new content sessions for LevelUp program

  • Update and maintain new hire training documents

  • Update and maintain training materials

  • Educate baristas on new DRC coffees and offerings

  • Participate in curriculum development with the education team

  • Coordinate with outside sources for visiting education opportunities-Attend QC and education team meetings

  • Maintain training bar space; clean and stock before and after trainings

  • Communicate QC measures and updates with retail team

  • Manage DRC employee education hub

  • Collaborate with DOR and Retail Supervisors on training needs for staff

  • Research and share new advancements within the industry

  • Barista bar shifts- roughly 1-2 per week

External Responsibilities (25%)

  • Partner with education team to execute public classes and community events

  • Participate as a representative in industry events

  • Public facing education events- roughly 1-2 per month

Qualifications

  • Bachelor’s degree preferred

  • Five plus years of specialty coffee experience

  • Proactive mindset, brings new ideas to the team

  • Problem solver

  • Ability to work independently as well as in collaboration with many team members

  • Strong communication skills

  • Attention to detail

  • Neat, clean presentation

  • Professional demeanor

  • Flexible

  • Time management skills

Schedule/Hrs:

40hrs/wk


COMPENSATION:

$45,000 Annualy

Apply Here
Courtney Robinson
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