NOW HIRING: WHOLESALE ACCOUNT REPRESENTATIVE

Written By Courtney Robinson

SUMMARY OF POSITION:

The Wholesale Account Representative serves as a key connection between Deeper Roots Coffee and our wholesale partners. This role supports and strengthens relationships through attentive communication, consistent follow-up, and proactive service. The wholesale account representative will ensure that each partner receives the highest level of support in product knowledge, technical needs, and quality assurance.

Responsibilities include sharing coffees, products, and services; identifying technical or training needs; providing solutions to various wholesale partners’ challenges; and helping implement Deeper Roots Coffee’s quality control and educational programs. This position is ideal for someone motivated by quality, hospitality, and meaningful connection.

DUTIES & RESPONSIBILITIES:

  • Serve as a primary communication link between the DRC roasting operations and wholesale partners

  • Identify, address, and resolve quality control issues within partner accounts

  • Support onboarding and training of new wholesale partners

  • Lead training sessions and create opportunities for ongoing partner education

  • Introduce and promote new coffees and their unique story to partners

  • Create awareness of various other DRC products and services to partners

  • Recognize opportunities to match partners with products or resources that meet their needs

  • Provide regular sampling and product education to wholesale partners

  • Identify and communicate coffee equipment service needs

  • Respond promptly to customer requests or direct them to the appropriate team member

  • Collaborate with the events team as needed to maintain meaningful connections with our customers and the coffee industry at large

  • Work together with the support team to ensure partner satisfaction

QUALIFICATIONS:

  • Must have 2+ years of experience in specialty coffee

  • Excellent written and verbal communication skills

  • Collaborative mindset with the ability to work both independently and in a
    team environment

  • Strong attention to detail and organizational skills

  • Positive, proactive attitude

  • Reliable and trustworthy team member

  • Comfortable facilitating group sessions or trainings

  • Adaptable to a fast-paced and evolving environment

  • Willingness to learn and grow

  • Ability to lift 50–75 lbs

  • Valid driver’s license and clean driving record

SCHEDULE/HOURS:

  • 40 hours/week. Monday-Friday, with occasional weekends as needed.

COMPENSATION:

  • $45,000 annual salary with benefits

Submit your resume
Courtney Robinson
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