If you are unhappy with your purchase within 10 days of the date of delivery, you may return your unopened product for a full refund or for credit toward another online purchase.
To make a return:
Please call us at 513.655.6535 and leave us with your name, address, the approximate date your order was placed, the reason for requesting a return, and a daytime phone number where you can be contacted.
Place the unopened item(s) you wish to return in the original packaging and return the item to us at the address provided. [Note that some food items may not be returned for resale as determined by state law.] Since we cannot assume responsibility for lost or damaged packages, we recommend that you insure your package when sending it to us.
Your return will be credited to the card used at the time of purchase. Original shipping and handling charges are nonrefundable except in the event that your original order was filled incorrectly.
Most orders are shipped via FedEx® service and delivered directly to your home. You can expect delivery of most orders east of the Rocky Mountains within 3 business days! In order to ship internationally you must email us.
Cancellation of orders must done via phone call at 513.655.6535 and occur before the order ships. We will try our best to assist you with cancelling any unwanted orders however we strive to fulfill orders as quickly as possible so we cannot guarantee the order will be able to be cancelled before shipping has occurred.
Your privacy is important to us, we want you to understand our practices with regard to collecting and using your information and the steps we take to safeguard it. This statement applies to information that identifies a particular individual, such as name, postal address, e-mail address, credit card number, telephone number and any other data associated with an individual that may be used directly or indirectly to derive personal information.
Information We Collect:
We may collect personal information (including name, address, telephone number, email address and, when necessary, credit card information) when you place an order or create an account at our website. We may also collect some non-personal information about you. For instance, when you come to our site we may collect information about how you arrived at our site. This information may be used to track affiliate relationships to allow us to compensate our business partners for generating sales at this site.
Use of Data We Collect:
We use your personal information to allow us to process and track your order and to efficiently provide the services you have requested. We may use your information to contact you about the status of an order provide information concerning product recalls or products you have purchased.
Information We Share with Others:
In order to process your order we contract with other companies (credit card processors, shippers, website hosting companies) to provide certain services to fulfill orders, ship your product and host our website. In some instances, these contractors may have access to personal information but they are obligated by law to maintain confidentiality of such information and to use it only for purposes of providing the services we have requested. It is our strict policy NOT to share your personal information with any third party (except as described above) for any reason. We reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law.