Wholesale Account Representative
SUMMARY OF POSITION:
The Deeper Roots Account Representative is responsible for attending to wholesale account
needs, communicating information between these accounts and customer service team, and
interacting with roughly 75 accounts on a weekly basis.
The goal is to enhance the wholesale customer experience through face to face communication
while delivering quality product and service.
We’re looking for someone who is outgoing with a willing-to-serve attitude.
The ability to start and maintain a variety of relationships is also necessary for this role.
DUTIES & RESPONSIBILITIES:
Deliver weekly orders to wholesale accounts
Communicate changes and needs between HQ and wholesale accounts
Collect payments from accounts when necessary
Address quality control issues
Communicate new products & services with Wholesale Accounts
Gauge what additional products and services might be of use to each account
Deliver samples and DRC product information to accounts
General knowledge of machine maintenance to recognize problems and consult appropriately
Respond to customer requests and forward to the appropriate channels
Respond to QC initiatives
Create and sustain fulfilling relationships
Previous experience in coffee industry
Must be able to lift 50-75lbs
Ability to work in a fast paced, changing environment
Clean driving record and valid driver’s license
Willingness to learn and attend to changing customer needs
Relational conversation skills
This position is 30-40hrs/wk, M-F; hours will vary.
Les Stoneham/Ryan Doan
Deeper Roots Coffee HQ: West End, Cincinnati, OH